Terms and Conditions

Privacy and Data Protection

We value your privacy and take data protection seriously. The following types of information are collected:

Anonymized usage data for website improvements.
Personal details such as names, company affiliations, and email addresses for user identification.
Financial records including VAT-IDs and invoices for transactional purposes.
Correspondence records, such as email dialogues, for customer service excellence.

For details on telemetry data collection and opt-out procedures, please refer to our Telemetry Policy .

Support

Our support is categorized and provided as follows:

Community assistance for unpaid support or issues at discourse.
We have paid support for available for training, installation, and troubleshooting via partners.
Reporting of issues and bugs at discourse.
Security issues reporting at discourse or via email at info@openiap.io.
Purchase of paid priority on features or bug fixing at our pricing page.
Architectural consulting services available at an hourly rate as per our pricing.

Cloud Subscription

Additional storage and enhanced resources for long-running agents are available for purchase.
These services are offered with billing support only.
We aim for an uptime of above 98%, although this is not guaranteed under a service level agreement.

OpenIAP Flow/OpenCore License Subscription

Premium licenses are available for on-premise or cloud use app.openiap.io.
Premium licenses can only be bought through the customer page at app.openiap.io.
Licenses come with billing support only.
Licenses are issued monthly and can be managed automatically or manually.
Expired licenses will limit functionality, affecting management of agents, report generation, and other premium features.
A license grants access to features not available in the open-source version of the software. These features are detailed at app.openiap.io.
The license fee contributes to the ongoing development and maintenance of the product.
Requests for bug fixes, feature modifications, or new features can be submitted via our forum. Prioritization of such requests can be expedited through additional payment via Consulting Service.

OpenIAP ApS Consulting Service

Consulting services offered include:

Installation and troubleshooting of OpenIAP Flow/OpenCore on Kubernetes.
Installation and troubleshooting of OpenIAP Flow/OpenCore on Docker.
Priority attention for bug fixes in OpenIAP Flow/OpenCore and OpenRPA.
Development of new features and expansion of existing features in OpenIAP Flow/OpenCore.
Architectural and solution-based consulting for developers.

We reserve the right to decline any consulting request and to terminate ongoing consulting if progress is unsatisfactory for either party. If OpenIAP ApS is the canceling party, all unspent hours will be refunded.

Consulting Hours Terms

Consulting hours must be booked at least 2 business days in advance.
Standard delivery hours for consulting services are between 10 AM and 4 PM Danish time.
Hours scheduled outside standard hours may incur double billing.
'Urgent' hours needed within the 2 business day notice period will be billed at twice the standard rate.
Prepaid consulting hours must be used within 12 months of purchase. Unused hours after this period will expire and are not eligible for a refund.
Hours cannot be booked or used beyond the 12-month period from the purchase date.
In the event of a cancellation by OpenIAP ApS, all unspent and unexpired hours will be refunded fully.

Subscription Fees, Renewal, and Cancellation

Subscription-related terms are as follows:

Fees are based on the selected plan and are non-refundable.
Subscriptions automatically renew unless canceled.
To cancel, remove services on your customer page or email info@openiap.io for assistance.
Email cancellations must be acknowledged by OpenIAP ApS to be considered effective.
OpenIAP ApS may cancel subscriptions with 1 month's notice.

Taxes

VAT or Sales Tax will be applied based on your location. Provide valid exemption IDs during purchase if applicable.

Price Changes

All prices are exclusive of taxes and are subject to an annual adjustment based on the CPI or a minimum increase of 3%, whichever is greater.

Warranty Disclaimer

The website and services are provided "AS IS" without warranties of any kind.
Users assume all risks related to quality and performance.
All implied warranties, including for merchantability and fitness, are expressly disclaimed.
OpenIAP ApS is not liable for indirect or consequential damages.

Limitation of Liability

OpenIAP Aps is not responsible for consequential damages and indirect losses, as well as incompatibilities in relation to software provided by others than OpenIAP Aps. Likewise, OpenIAP Aps is not responsible for errors in software developed by third parties, sold, or delivered through OpenIAP Aps.
OpenIAP Aps cannot be held responsible for any indirect losses caused by delay, including operational losses, loss of profit, and other consequential financial losses.
OPENIAP WILL NOT BE LIABLE TO YOU OR OTHERS FOR ANY DAMAGES RESULTING FROM YOUR USE OF THE WEBSITE AND ASSOCIATED SERVICES OR YOUR DISPLAYING, COPYING, OR DOWNLOADING ANY MATERIALS TO OR FROM THE WEBSITE AND ASSOCIATED SERVICES. IN NO EVENT WILL OPENIAP BE LIABLE TO YOU FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, OPPORTUNITIES, REPUTATION, USE, OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF WE KNOW THERE IS A POSSIBILITY OF SUCH DAMAGE.
OPENIAP'S MAXIMUM AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THESE TERMS OR THE WEBSITE AND ASSOCIATED SERVICES, REGARDLESS OF THE FORM OF ACTION (WHETHER SUCH LIABILITY ARISES DUE TO NEGLIGENCE, BREACH OF CONTRACT, MISREPRESENTATION, OR FOR ANY OTHER REASON), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (I) THE AMOUNT PAID, IF ANY, BY YOU TO OPENIAP IN CONNECTION WITH THESE TERMS IN THE SIX (6) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY OR (II) US $10.00.
THIS LIMITATION OF LIABILITY IS PART OF THE BASIS OF THE BARGAIN BETWEEN YOU AND OPENIAP AND SHALL APPLY TO ALL CLAIMS OF LIABILITY, EVEN IF OPENIAP HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF THESE REMEDIES FAIL THEIR ESSENTIAL PURPOSE.

Right to Change Terms and Conditions

OpenIAP Aps may modify these terms at any time without prior notice, and changes are effective immediately unless stated otherwise.

Force Majeure

OpenIAP Aps is not liable for delays or failures in fulfilling our obligations due to circumstances beyond our control.

Transfer of Contract

Contractual rights and obligations may not be transferred without written consent from OpenIAP ApS. Unauthorized transfers are invalid.

Choice of Law and Jurisdiction

Disputes will be governed by Danish law and subject to the jurisdiction of the court in Randers.